+ Start a Discussion

Question on Yes or No options in Email Templates

I want to see if the following functionality is available in an email template.
We do not have email-to-case enabled.

When a support person sets the case to the Status of Resolved, we want to create a workflow rule that will send an email to the contact asking if the ticket can be closed. Is there a way to have the email template include a Yes and No link so if the user choses "Yes" a workflow rule sets the status to Closed? If they chose "No" we can have it do something else. Is this functionality possible or does anyone have another suggestion?