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mh1974 Email on Demand
We've just switched to the On Demand service for e-2-c. Previously, all the emails were assigned to the user used by the java app. However, now they're all assigned to me - no good! Does anyone know why this is and how I can change that?
Best Answer chosen by Admin (Salesforce Developers) werewolfYou must have set yourself as the Default Case Owner. To fix it, go to Setup | Customize | Case | Support Settings and change the default case owner. Perhaps now would be a good time to consider setting up some assignment rules too while you're at it.