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Email2case unable to connect to IMAP server
I am having problems connecting to my Exchange server using email2case. Here are my config files:
email2case.txt:
<configFile>
<server1>
<url>imap.win.myco.com</url>
<protocol>IMAP</protocol>
<userName>sfdc</userName>
<password>xxxx</password>
<port>993</port>
<interval>1</interval>
<inbox>SFDC</inbox>
<readbox>SFDC.SFDC_Out</readbox>
<errorbox>SFDC.SFDC_Err</errorbox>
</server1>
</configFile>
sfdcconfig.txt:
<configFile>
<sfdcLogin>
<url>https://www.salesforce.com/services/Soap/u/9.0</url>
<userName>me@myco.com</userName>
<password>xxxx</password>
<loginRefresh>30</loginRefresh>
<timeout>600</timeout>
</sfdcLogin>
<proxy>
<server>proxy_server</server>
<port>8080</port>
<user>me</user>
<password>xxxx</password>
</proxy>
<notify>
<notifyEmail>me@myco.com</notifyEmail>
<from>me@gmail.com</from>
<host>smtp.gmail.com</host>
<port>465</port>
<user>me</user>
<password>xxxx</password>
<service>com.sforce.mail.SMTPNotification</service>
</notify>
<attachments>
<largeAttachmentDirectory>C:\EmailAgent\LargeAttachments</largeAttachmentDirectory>
<largeAttachmentURLPrefix>file:\\C:\EmailAgent\LargeAttachments</largeAttachmentURLPrefix>
<largeAttachmentSize>1</largeAttachmentSize>
</attachments>
<services>
<com.sforce.mail.EmailService>C:\\EmailAgent\\email2case.txt</com.sforce.mail.EmailService>
</services>
</configFile>
It is able to connect to SFDC, but not to our Exchange server. This is the message I get:
...
2010-02-23 10:02:16,284 360 [main] INFO com.sforce.SalesforceAgent - Attempting to start service com.sforce.mail.EmailService with configuration file C:\\EmailAgent\\email2case.txt
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.mail.GenericClient - LoginURL: https://www.salesforce.com/services/Soap/u/9.0
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.mail.GenericClient - Agent will connect to: https://na7-api.salesforce.com/services/Soap/u/9.0/00DA0000000ILw2
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.mail.EmailService - Scheduling poll process against imap.win.myco.com
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.mail.EmailService - Port : 993
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.mail.EmailService - UserID : sfdc
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.mail.EmailService - Password:
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.mail.EmailService - Interval: 1 minute(s)
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.mail.EmailService - InBox : SFDC
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.mail.EmailService - ReadBox : SFDC.SFDC_Out
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.mail.EmailService - ErrorBox: SFDC.SFDC_Err
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.SalesforceAgent - Service imap.win.itginc.com:993:tca_sfdc:SFDC successfully registered
2010-02-23 10:02:16,909 985 [main] INFO com.sforce.SalesforceAgent - com.sforce.mail.EmailService loaded as a timer service.
2010-02-23 10:03:18,095 62171 [Timer-0] ERROR com.sforce.mail.GenericClient - Unable to connect to mail service.
Service: imap.win.myco.com
User: sfdc
Message: ;
nested exception is:
java.io.IOException
Is there any way to get more info regarding the error, or any utilities to use to debug the connection?