Create new case on email reply when case is closed

Hi,

When a case created with email-to-case is closed we would like o block the possibility to add new emails. If a new email arrives to that case it should create a new case instead of attaching oneself to the original case.

I am pretty shure I have seen discussions about this but I can't find them.

Any ideas?

July 26, 2011
·
Answer
·
Like
0
·
Follow
0

You need to sign in to do that.

Need an account? Sign Up

Have an account? Sign In

Dismiss

Browse by Topic

Welcome to Support!

Show

sorted by

Create new case on email reply when case is closed

You need to sign in to do that.