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KevinG514KevinG514 

Customize CTI Call log UI

Is it possible to customize the call log in the CTI to be able to add additonal fields that can be mapped to the activity?  Currently you have the who/what and the notes section, I'd like to be able to add a second either free text area or drop down if possible.

 

Thanks

sfdcAnonsfdcAnon

This is not possible in the standard salesforce.com application.

 

In the Service Cloud Console, the Call Log is replaced by the Interaction Log, which can be customized to include any field from the Task object.