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RozRoz 

Web-to-Lead notifications no longer working

Hi!

 

We previously used the SF web-to-lead functionality for our web-to-leads.  Notifications were working fine.

 

We have since upgraded our website and the new webforms get passed to Salesforce as Leads using API calls.

 

The new leads are going to the correct queues in Salesforce... all the fields map correctly.  However, the notification emails are not being fired off, even though they are set up to do so.

 

Is there some additional code that needs to be added to the webforms for these notifications to work in Salesforce?  Or am I missing something else?

 

Thank you for your assistance.

 

Roz 

MATTYBMEMATTYBME

Have you checked and modified your Auto-Response Rules on Leads? The existing criteria you had set up initially to handle the Web-to-Lead auto-response notification emails may need modifying.

 

If this does not work try creating a workflow rule to catch the leads coming in.