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PayzupPayzup 

Case Feed Layout is gone.

I am working on service cloud console and

 

somehow Case Feed Layout is not showing (Setup->Customize->Cases->Pay Layouts) doesn't have "Case Feed" layout selection anymore.

 

I checked the permission, etc.. but everything seems there. 

 

Could you help me to resolve this issue?

 

I would like to use "Answer a customer" etc....

 

Thanks

Best Answer chosen by Admin (Salesforce Developers) 
PayzupPayzup
http://na1.salesforce.com/help/doc/en/salesforce_case_interaction_setup_cheatsheet.pdf

Somehow(probably I disabled myself) Chatter was not enabled.

Anyway, I could resolve this issue myself.

All Answers

PayzupPayzup

Just realized (comparing production and sandbox),

 

Setup -> Customize -> Cases -> Support Settings doesn't have 

 

Case Feed Enabled

 

Just wonder, what I have changed which caused this option disappeared....

 

If anybody knows about why and how to fix, I really appreciate it.

 

Thanks
PayzupPayzup
http://na1.salesforce.com/help/doc/en/salesforce_case_interaction_setup_cheatsheet.pdf

Somehow(probably I disabled myself) Chatter was not enabled.

Anyway, I could resolve this issue myself.
This was selected as the best answer
Mark Lee 26Mark Lee 26
My chatter is already enabled, but the case feed layout still does not appear. Did you find another solution?