function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
PayzupPayzup 

Hiding original IP address from header.

We occationally access to salesforce service cloud console from multple locations.

 

When we response to customers, we do not want them to see where(what IP) we are answering to them(via Email).

 

I sent a test email to my gmail and found out that my IP is in the email header.

 

 

Received: from  [XXX.XXX.XXX.XXXX] by payzup.my.salesforce.com via HTTP; Wed, 22 May 2013 23:45:09 -0700

 

 


Is there anyway to configure SalesForce so that it will act as proxy so that real my IP will not appear to the customer's email header?

 

Thanks

 

PayzupPayzup
FYI, Auto Response email seems OK so this is only happened when we send emails from "Answer Customer" section. I wish we can just treat it as send from SalesForce instead of including our original IP. Still checking for possible solution.