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PayzupPayzup 

Why are we seeing our own email address to email to section?

We are trying to use "Answer Customer" to reply to our customers who submit their inquriry from Web-to-Case.

 

When we try to answer to our customer, "To" section shows our no-reply@payzup.com email address.

 

This should be our customer's email address.

 

Does anybody have the same issue using Web-to-Case feature?

 

This seems not the case when we use Email-To-Case feature.

 

Please share the tip or solution for us.

 

Thanks

PayzupPayzup
There is the same issue posted on the community:

https://success.salesforce.com/questionDetail?qid=a1X30000000fR9gEAE&sort=newest_oldest

Seems like this is SalesForce system design rather than mis-configuration.

I really hope to adjust this since this is pretty much our main operation using SalesForce.