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CTI and PBX for Salesforce

Does anyone have a suggestion on an on-premise or hosted PBX with good CTI functionality for SFDC Call Center? We are looking at Cisco and Avaya for on-premise and Five9, M5, RingCentral for hosted. Any others? Need about 40 seats, but also need call recording, ACD metrics, etc. Need good, stable functionality with reasonable upfront and monthly costs. We have an existing Nortel Meridian Option11.  Will that work with an integration?  Any suggestions appreciated! 


Interactive Intelligence offers both premise and hosted solutions.  (Disclaimer: I am the CTI dev at Interactive)  Through the salesforce integration we handle advanced ACD routing and recording in addition to other items.  We also through the connector can support multimedia interactions such as emails and web chats.  We have a booth at Dreamforce so feel free to stop by if you will be there.


Ok, thank you.  We are currently looking at an Avaya system with an Avaya connector.


We just integrated salesforce with our call center hosted pbx platform which is with Easy Office Phone.  Easy Office Phone has a CTI which integrates and connects with sales force and lets our do screen pops for sales force, click to dial and shows call activity within sales force. Have a look at our hosted pbx provider which is  Easy Office Phone

Spencer Scott 13Spencer Scott 13
Here are a few third party Salesforce Integration companies. Learn more about Hosted PBXs and integration here

Loup - - Focuses on high-level integration and offers a Google Chrome Extension ( that connects systems without having to install a third party application. Loup is an extremely simple integration application that works with a wide variety of PBXs and CRMs.  

gUnify - - Focuses on deep integration with the ability to log calls into third party applications. gUnify also offers a Google Chrome Extension that requires authentication to the PBX and the application of choice.

Tenfold - - Is the premium UCaaS integration company with deep integration into a wide variety of applications and PBXs. Tenfold is advertised as a client relations tool designed to offer sophisticated dashboard to replace any PBX portals. 

Go Integrator - - Offers a third party application that sits on the desktop and is designed to connect systems. Go Integrator is one of the older integration companies out there and work with many legacy CRM and database providers.

Spencer Scott