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Auto Dial from Leads

I am looking for a way to have SFDC automatically place a call thru the CTI Plug in when a user opens a lead recordThis will speed up our call center users by not having to wait for them to click the icon to place the phone call.


I have looked around and could not find anything relevantAny suggestions are welcomed.


Thanks in advance






A couple of things you might want to investigate:


Model Metrics PerfectCall


Refractive Dialer


I believe all are on the AppExchange.

While I'll also promote Refractive Dialer (, what you want might be something like a Client-Side Javascript file, Greesemonkey script, or whatever you want to call it.  If your CTI adapter creates a "Dial" button then there is a way to trigger that button automaticly via javascript.  You can fire off the javascript either by Apex (standard controller?) or have it already running in the browser.