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Tracking the Emails

Hi All,

      Iam not sure if this can be done, but we have workflow rules that sends email to customers and i want to track these emails, sometimes they say that they don't recieve these emails but i want to know if there is any way to track these under acitivity history.




Have you tried looking at "Email Logs" under " Monitoring" section? This should might be something you are interested in.





   Thx for your reply, well actually iam looking if there is any way to display it under the activity history, for example we have a case record and we have a workflow on case object that sends email to customers for every 1week, i was wondering if we could display it under the activity history of the case record itself


Did you ever find any solution or workaround for this??


I haven't found yet


:( its very much required.