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BA_AdminBA_Admin 

Tracking the Emails

Hi All,

      Iam not sure if this can be done, but we have workflow rules that sends email to customers and i want to track these emails, sometimes they say that they don't recieve these emails but i want to know if there is any way to track these under acitivity history.

 

TIA!

sales4cesales4ce

Have you tried looking at "Email Logs" under " Monitoring" section? This should might be something you are interested in.

 

Sales4ce
BA_AdminBA_Admin

Hey,

   Thx for your reply, well actually iam looking if there is any way to display it under the activity history, for example we have a case record and we have a workflow on case object that sends email to customers for every 1week, i was wondering if we could display it under the activity history of the case record itself
goabhigogoabhigo

Did you ever find any solution or workaround for this??
BA_AdminBA_Admin

I haven't found yet
goabhigogoabhigo

:( its very much required.