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JJay Meaning of reqAdapterUrl in Call Center Definition for Open CTI
I saw Salesforce released a new Developer Guide introducing Open CTI which is supposed to allow CTI integration without a desktop adapter. Sounds exciting, but the Developer Guide seems to be missing some detail.
For instance, if I have no desktop adapter, something must takes its place to actually talk CTI to the telephony system. I see that the field reqAdapterUrl is still required in the Call Center definition. So what does it point to? What's the rest of the CTI picture that I'm missing?
I believe the point is that in Open CTI the CTI developer is responsible for rendering the CTI interface, so reqAdapterUrl points to the URL of the HTTP server that will be serving up that interface (which could either be local or on some server).