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@login.ax974@login.ax974 

CTI 4.01 - Why am i not able to see Contracts?

Hi,

 

I am trying to develope a POC with CTI 4.01 but am not able to see Contracts as an object in my soft phone layout. Is there a reason for it? I have a phone field on the contract and want the system to check that as well for the incoming calls. Can someone please help me know if there is any other configuration to get this done.

 

Thanks so much.

Best Regards. 

*werewolf**werewolf*

Did you modify the Inbound section of your Softphone Layout in Setup -> Call Center to include Contracts?
@login.ax974@login.ax974
Yes i did and i didn't find contracts there. Can you please help me understand why is it so? Thanks.
@login.ax974@login.ax974

Hi,

Can someone please help me with this?

Thanks.