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Urgnt: Help required with case views visibility

I have created a view for cases and assigned it to a particular role. What I need is only for the users in that particular role to see that view. But now everyone above this role in the hierarchy is able to view it.


I tried creating a group of users in the role, but the problem persists. Advice me on what to do.


PS: I cannot assign it to specific users as there are a hell lot of them.

Andy BoettcherAndy Boettcher

If you're using Roles, you can't get around the parent role seeing data (that's what Roles are).


If you just need them for a specific set of users, you can create a Public Group and try adding the role there - failing that, you'll add the users to that Public Group and then add that to the List View.