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Cyclebiff
Workflow Field Update Help!
When attempting to update the Case Owner ID via Field updates (Workflow & Approvals > Field Updates), salesforce.com will only let me lookup exact values. Is there a way to put in the value of another lookup field into this field update?
Yes, that answered my question thanks!
We were already using APEX triggers / classes to do this, I was just wondering if this has been done yet or not through the force.com api.
All Answers
As far as Lookup fields to "User" object are concerned the system will prompt you select either a "Queue" or "User" i.e. absolute value.
Same is the case with pick-list fields, it only with field of the type blob, text, textarea, phone, email, number, currency, percentage that you can assign value dynamically.
In order to achieve your requirement you can write a trigger for dynamically assigning a different case ownerid after checking few conditions.
Did this answer your question? If not, let me know what didn't work, or if so, please mark it solved.
Yes, that answered my question thanks!
We were already using APEX triggers / classes to do this, I was just wondering if this has been done yet or not through the force.com api.