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NehaaNehaa 

Email to Case Functionality is not working

Hi,

 

Email to case is not working properly. What would be the resons? When I get an email, it doesnot create any case in salesforce. Can you please help me in this?

 

Thnak you so much in advance!

RockzRockz

Hi Neha...

 

I hope this links helps you!

 

 

Email to Case

 

 

Please accept my answer as a solution if my solution was helpful. This will make it available to others as a proper answer. If you felt that I went above and beyond please give me Kudos by clicking on on the star icon.

 

Thanks,

Cool Sfdc
Vinita_SFDCVinita_SFDC

Hi Nehaa,

 

Please check if there is any field updates on the workflow rule or approval process is either blanking a required field or it is updating a formatted field such as an email field incorrectly.