You need to sign in to do that
Don't have an account?
![Rajesh SFDC Rajesh SFDC](https://dfc-org-production.my.site.com/img/userprofile/default_profile_45_v2.png)
case and solution
what is difference between case and solution.what are advantages.could u tel me mini project.....
function readOnly(count){ }
You need to sign in to do that
Don't have an account?
what is difference between case and solution.what are advantages.could u tel me mini project.....
Case - ( for eg complaint about products , tickets )
solution - solution of the complaint product
Hi ,
Usually case is a record to capture the issue and the details, where as Solution is an article which has the solution for similar cases.
Reply back if there is anything specific that you are looking for.
Regards,
Ashish
As per ERP standards, Cases can have solutions associated to it.
See more in the link below,
http://www.erp-guidebooks.com/
Regards,
Ashish