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Creating case through email with attachment | Attachment Lost
Hi All,
I am creating a case using email-to-case feature Though I am successfully able to create a case while sending an email.
Problem arises when I am attaching a .txt in a email and try to open a case through I am successfully created a case but
without the attachment or .txt file.
Could anyone help me how can I achieve it.
My requirement is I have to create a case everytime someone send a mail to a particular e-mail ID.and I want the .txt file
should also be get when the case will get created.I want the attachment or .txt file should get attached in the case as attachment while creating a case
Problem-:. txt file I am attaching in a e-mail will not be there in the case just created.
I have one soution tha I can go to Setup -> Cases -> Page Layout -> Edit -> choose related lists -> drag email into related lists. and I can see my attachment.
But want the accachment to get accached in the Attachment section.
Can any one plz help me in achieving this through trigger ?????
Attachments are added under the emailMessage records under Case. So if you open the EmailMessage created for that Case, you should be able to see txt file as attachment below that.
You can write a trigger on EmailMessage object to move those attachments to Case record
Thanks Prassna,
That's exactly I am asking How to move those attachment to case record...?