+ Start a Discussion

Send alert when Leads are unread by owner for more than 1 day

I would like to be able to create a workflow with email alert that would get all Leads that have been last modified by more than 1 day that are still unread by owner.

I have seen in the forums that there is a field isUnreadByOwner but unfortunately it is unavailable in validation or formula.


Has anyone been able to utilize this field and if so how (apex trigger?)


Thanks in advance for any and all help

i believe the isUnreadByOwner field is only available through code but a trigger will not let you put a delay on the operation the way a timebased workflow will.  What you will need to do is use a trigger to do an update to a custom field, then build a time based workflow off of that.