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Roscoe Email2Case: Cases created from Auto-reply emails
We implemented email2case on-demand module and placed filters on the Exhange server to prevent forwarding emails with 'Out of office' string in the subject line to salesforce email service. However, we are receiving out of office emails in multiple languages (hence SPAM cases are being created) and capturing all possible strings/placing filters for every one of them does not seem a right thing to do. Is there a tag in the email header identifying auto-reply emails, so we can create only one filter using such flag? Any other suggestions?
Thank you in advance....
Unfortunately there isn't an accepted standard (the loose standards aren't followed anyways) out there for what differentiates an OOO Reply from a standard email - outside of what you have probably already tried to detect (subjects, etc).
If you really want to get deep in the weeds - you can start parsing the email header and looking for what is "supposed" to be passed when an OOO Reply is sent:
-Andy