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Approval process: approval assignment email template sent after rejection
I'm trying to set up an approval process (see screenshot below):
I have 1 approval assignment email template which is used for all the approval steps.
For each step there is also a rejection action defined: send an email to the previous approver.
Now, when an approver rejects, the following happens:
- an email alert is sent to the previous approver to inform that the record has been rejected= OK
- an email alert is sent to the previous approver to inform that a new record has to be approved (via the approval assignemnt email template) = NOT OK!
So when there is a rejection, it's like the rejected record re-enters the previous step of the approval process and the approval assignment email is sent again!
Does anyone know how I can prevent this? So at rejection, the "CA temporary rejection" email has to be sent, but nót the "Commercial Agreement: approval request (html)" !
Thanks in advance!