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davidesidavidesi 

Error when synchronizing Salesforce with Lotus Notes

Hi

I'm not being able to sync my Lotus Notes with Salesforce using the connector.

 

When I configure it and test the conection, it is ok.

 But when I click on "sync" , I get an error:

 

"There have been some errors" Check them"  (or something like that, I get the errors in spanish).

But there are no errors in the window.

I have checked log files and they are empty.

 

Any suggestion?

 

I attach a word with screen captures of the configuration and errors.

 

https://www.dropbox.com/s/e522ldyfrkluawa/plugin_customization.zip

 

 

Ashish_SFDCAshish_SFDC

Hi davidesi,

The screenshot on 5th page of your word document seems like its warning a duplicate Sync Folder. Try uninstalling the Connect for Lotus Notes App, Delete the SM folder in the path below,
Run | %AppData% | Roaming | Salesforce.com – SM (C:\Users\USERNAME \AppData\Roaming\salesforce.com)
Now Re Install the Connect for Lotus Notes App and while Installing check for the Language Settings.
See the below link for further information
https://help.salesforce.com/apex/HTViewHelpDoc?id=lotus_install.htm&language=en_US
Please Note: the SM Folder contains the Sync data and deleting the folder will delete the Existing Sync Records and Information.

Regards,
Ashish, Salesforce.com
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