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Roth2842 Approval Re-Assignment Internal Server Error
How can you get information on why an internal server error is happening?
When I try to transfer an existing approval, using both the Mass approval transfer wizard or individually, I received an internal server error message, where the only difference is the error Id
Error ID: 764721291-6671 (-1939455650) Error ID: 80795130-8539 (-1939455650)
The entire debug log is as follows:
22.0 APEX_CODE,FINEST;APEX_PROFILING,FINEST;CALLOUT,FINEST;DB,FINEST;SYSTEM,FINEST;VALIDATION,FINEST;VISUALFORCE,FINEST;WORKFLOW,FINEST 13:05:00.145 (145430000)|EXECUTION_STARTED 13:05:00.145 (145537000)|CODE_UNIT_STARTED|[EXTERNAL]|Workflow:ApprovalProcessActions 13:05:00.172 (172696000)|WF_REASSIGN_RECORD|[Quote: APTAR T/A a0jC0000005jNej]|xxxxx xxxxxx 13:05:00.815|CUMULATIVE_PROFILING_BEGIN 13:05:00.815|CUMULATIVE_PROFILING|No profiling information for SOQL operations 13:05:00.815|CUMULATIVE_PROFILING|No profiling information for SOSL operations 13:05:00.815|CUMULATIVE_PROFILING|No profiling information for DML operations 13:05:00.815|CUMULATIVE_PROFILING|No profiling information for method invocations 13:05:00.815|CUMULATIVE_PROFILING_END 13:05:00.702 (702472000)|CODE_UNIT_FINISHED|Workflow:ApprovalProcessActions 13:05:00.702 (702531000)|EXECUTION_FINISHED
It is only happening with one custom object and only one record type for that object, so I can't imagine that it is actually a Salesforce problem, but without insight into the internal reassignment method, how does one go about troubleshooting this?
I have the same issue currently. I identified that it depends on profile that is assigned to user that is doing the reassignment. But comparison of profilse (one that works and one that doesn't) doesn't give any reasonable answer.
I managed to resolve my issue. It was related with profiles. The profile didn't have permissions to a component controller and this component was used in email template sent out on submit for approval step (also sent out on reassignment obviously - to this newly assigned person).