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James Dougherty
Looking for Kofax and/or Filenet to Service Cloud integration Examples
I am exploring integration with Kofax (previously known as Ascend Capture) to create cases. We are also using filenet and would want to view filenet images within Service Cloud
Anyone with experience doing this?
Looking for info on:
- Integration types (real time, batch, etc)
- Complexity of integration
- Gotchas (things that don't work well)
- Licensing implications
Thanks,
James
We are getting ready to start a similar integration so any information is appreciated. We anticipate using API calls to pass extracted and parsed fax content into SF and create/update cases as appropriate.