function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
James DoughertyJames Dougherty 

Looking for Kofax and/or Filenet to Service Cloud integration Examples

I am exploring integration with Kofax (previously known as Ascend Capture) to create cases.   We are also using filenet and would want to view filenet images within Service Cloud

Anyone with experience doing this?

Looking for info on:
- Integration types (real time, batch, etc)
- Complexity of integration
- Gotchas (things that don't work well)

- Licensing implications


Thanks,

James

AmitSahuAmitSahu
There could be real time or batch process (as you like). Not sure about the Kofax though. But if Kofax can use any of the WebService methods that will be little easy to integrate. (A very simple way of integration would be Web-to-Case though, if you like that , without much investment.) Licensing issues I don't see any ..
SyracuseSteveSyracuseSteve

We are getting ready to start a similar integration so any information is appreciated.  We anticipate using API calls to pass extracted and parsed fax content into SF and create/update cases as appropriate.