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onlinebooks@sambodhi.comonlinebooks@sambodhi.com 

how to give solution for cases ?

How to give solution for cases ?

 

can anyone provide full docs for cases& solutions?

swatKatswatKat

Solutions are basically related To Cases via a  many to many relationship. On any case detail page , you will find a Solution related List. Click on the Find SOlution button and you can attach any of the available Solutions to the Case. You can also create your custom solution records by clicking on the Solutions Tab

 

As for the documentation , these can help u:

 

http://login.salesforce.com/help/doc/en/salesforce_case_implementation_guide.pdf

 

 

https://login.salesforce.com/help/doc/en/salesforce_solutions_implementation_guide.pdf
onlinebooks@sambodhi.comonlinebooks@sambodhi.com

thanks swatkat....
souvik9086souvik9086

Hope this helps
http://www.rssbus.com/kb/help/RFY3-A/pg_asesolution.rst

 

If this post is helpful please throw Kudos.If this post solves your problem kindly mark it as solution.

Thanks
Avidev9Avidev9
Souvik I dont think that is a Salesforce Specific doc.
RSSBUS is a .net specific connector.

I guess you wanted to give a insight about the data model. here it is http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_objects_casesolution.htm
souvik9086souvik9086

Yes Avidev I know. Actually in the CaseSolution, the salesforce specific doc doesn't describe much. That's why I pointed this doc if he can get more about the object.

 

Anyways thanks for your suggestion :)
Avidev9Avidev9
I dont think that doc will help much!
Check the data types there, they are all .net specific. They are going to create confusion
souvik9086souvik9086

Oho I missed out that Datatype part. Yes it is .net specific. Thanks for pointing out.