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madimulia Need help: Case Comment - Email Alert Workflow
The main goal is to notify Account Owner and additional email of a Case. So I set up a new Workflow Rules with criteria "Case Comment: Body not equal to null". The workflow is working fine. Then I also set up a new Email Alert.
I did these steps:
http://blogs.salesforce.com/support/2009/06/new-in-summer-09-workflow-email-alerts-for-case-comments.html
Here is my current obstacle, I cannot send the email alert to the Case Account Owner and Email Field I created. There is options for both, but Account Owner from the list is basically My Account (logged in account), not the Case Account Owner. And the email field I created does not show up on the list.
Any idea? Thanks in advance
When you created the additional Email Field, did you create it as an email data type or you had it as a text?
If it's text, even if you label it (and put in as value) Email field/syntax, it won't show up as an available option.
How do you mean Case Account Owner? Do you just mean the Case Owner?
Thanks for your reply zen_nj.
Case Account Owner is the Account related to this case. So this is usually the salesperson responsible/assigned to this Account.
I asked the SF Support and apparently this is a bug. They've escalated the issue but I haven't heard back from them.