+ Start a Discussion

Cisco CTI Adapter

Currently we are using the click-to-dial feature of Salesforce made possible by the Cisco CTI adapter.  The way the call center currently works is that it opens up a task on the side, and automatically logs the task regardless of if you type anything in or not.  We would like to get rid of the Task fields that popup when a phone call is made so that only the click-to-dial functionality remains. 


Can anyone with more experience in the cti world please let me know if this is possible?