+ Start a Discussion
gliustonecobragliustonecobra 

{!Case.Solution_Subject_and_Description} for Knowledge?

SFDC currently allows templates to send articles related to a Case as PDF attachments on the email {!Case.Articles_as_PDFs}, has anybody ever found OOB options for sending the actual *contents* of the related Knowledge articles in the body of the email itself?

 

Solutions has that functionality: {!Case.Solution_Subject_and_Description}