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'Entitlement Name' not displayed on case (edit/detail) page layout
HI,
I have enabled and configured Entitlment Management in developer instance. Everything (Model, Milestones, Process and Entitlement) has been setup correclty. I have added Entitlement and Milestone related fileds and related list on case page layout correctly. However, I am not able to assign Entitlement on Case record because 'Entitlement Name' field is not displayed on page layout (edit/detail) even it has been included. Other entitlement related fields like Entitlement Process Start Time and Entitlement Process End Time also been included but not displayed on actual layout.
This issue looks weird but not finding the root cause. If anyone has any idea about the issue kindly let me know.
Thanks
Did you check your field level securities?
If its on the page and not displaying, that can be the problem.
PB
All Answers
Did you check your field level securities?
If its on the page and not displaying, that can be the problem.
PB
Hi,
You got that right, I overlooked that, but why these fields are not visible by default.
1. Click the Object Manager tab, select Case, then Field & Relationships.
2. Click Entitlement Name
3. Click View Field Accessibility
4. Choose Entitlement Name on the dropdown list
5. Look for System Admin and if it's says Hidden, click on Hidden, check Required box under the Page layout and click save.
You will now see Entitlement Name for Case creation page.