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Kayal How to Programatically get the Softphone Layout configuration settings
We need to programatically get the configuration settings("Screen Pop Settings") that the user has selected in the SoftPhone Layout section.
Navigate to: Your Name | Setup | Customize | Call Center | SoftPhone Layouts
Click "Edit" next to your standard softphone layout and scroll to :CTI 2.0 or Higher Settings". We have four types of record-matching row
1."Screen pops open within:" with the Screen Pop Options as1.1 Existing browser window
1.2 New browser window or tab
2."No matching records" with the Screen Pop Options as
2.1 Don't pop any screen
2.2 Pop to new
2.3 Pop to Visualforce page
3. "Single-matching record" with the Screen Pop Options as
3.1 Don't pop any screen
3.2 Pop detail page
3.3 Pop to Visualforce page
4."Multiple-matching records" with the Screen Pop Options as
4.1 Don't pop any screen
4.2 Pop to search page
4.3 Pop to Visualforce page
My Question is, is it possible to get this selected "Screen Pop Options" Programatically?
-Kayal