Hi All,

I have configured a simple Approval process with 3 steps.  I have selected a common email template in 'Approval Assignment Email Template', expecting the same email to be sent at every step.

Email is sent only for the first 2  steps, not on the third step(final step).  The actions(field updates) I added in step 1 and step 2 are performing good.  Only the email is not being sent in the final step.  What am I doing wrong? Any other settings to be changed?  Anything needs to be done for the final step?

In detail:

I have Stage picklist with values Created(default), Verified, Supported, Approved.

Entry criteria in to approval process: ALL

Approval Assignment Email Template: Selected (Approval Email Template Name)

Step 1: if Status =Created, assign to a user1.

Approval Action: Update Status to 'Verified'  

Step 2: if Status = Verified, assign to user2.

Approval Action: Update Status to 'Supported'

Step 3: if Status = Supported, assign to user3

Approval Action: Update Status to 'Approved'

Process I followed:

When I create a record, since the status is 'Created', it gets into Step 1 and I receive the default email.  Now, I approve it.

The status changed to ' Verified' as per Step 1 approval action.  - FINE

Now, it goes into step 2 as status is 'Verified', yes I got an email. Now, I approve this too. That status changed to 'Supported' as per the approval action in Step 2 - FINE 

Not the status is 'Supported',  it should send me an email not as we are into Step 3.  But here, I dont get an email !! 

The default email will not be sent in the final step?

( I know, I have not setup the the final approval actions.  But I am still in step 3. I need to get an email as I enter step 3.   I am not looking for an email after approving step3, am still in step 3 )

Please let me know if am doing anything wrong here.

Thanks