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chiranthAradhyachiranthAradhya 

Email to Case

When sending a mail from salesforce, The salesforce user will not come to know whether the mail is sent to customer or not.

Need a solution : when a mail is sent to customer , If it is not delivered , it should revert it back to salesforce. How we can achive this.

 

Please help me on this

viv5586viv5586

If a problem occurs with a pending e-mail to be sent , the default workflow user receives an email notification set this e-mail in the workflow settings.