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MohaMoha 

cannot log a Case

Hello, i would like to log a Case to Salesforce support team, but it's not possible it gives me a loop when i go to Help ==>customer support ==> Case

Avidev9Avidev9
Probably you are trying to log case from Sandbox. Try the same from Production org that should work
MohaMoha

Hello avi, no i'm trying from my Developper environnement not from a sandbox
Sonam_SFDCSonam_SFDC

Hey Rida,

 

Are you trying thie following path:

Help > Contact Support > Open a case

 

I tried creating a case from my DEV org and succeeded.

 

Have you done any customization on your Help link?

 

 
MohaMoha

yes i've already tried that, and i've tested right now, it's not working, and i need to log that case
Sonam_SFDCSonam_SFDC

Could you please private message me your ORG ID, Contact Name, Phone number, issue description, Severity(1highest-4) and I will log  a case on your behalf.
MohaMoha

Oké thank you
MohaMoha
@Sonam did u receive my email !!