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GKrogGKrog 

Web to Case Issue

We use web-to-case to create cases from our web site in Salesforce.  There is a drop down field on the web page that correspondes to our record types.  We have 6 different record types.  5 out of the 6 work perfectly.  That is, we pass the record type in and the case record type is set in Salesforce correspondingly.  However, the 6th  type gets creates cases in Salesforce witht  a General case record type.

 

We have verififed the obvious things (countless times):

 

1.  Record type exists

2.  Record type is active

3.  The correct record type value is getting passed

 

Has anybody seen this happen and/or have any ideas?

Best Answer chosen by Admin (Salesforce Developers) 
kevin lamkevin lam

Is that record type enabled for the default case owner?

All Answers

kevin lamkevin lam

Is that record type enabled for the default case owner?

This was selected as the best answer
GKrogGKrog

This solved my problem - thanks!!!