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Quick Text Count
Hi all,
I am trying to figure out have to track Quick Text feature when a agent uses it. Basically, how many time a quick text was use over a given time, How many times did an Agent use a specific quick text over a period of time, etc..
I have looked into the Quick Text reports and/or "Sample Quick Text Report" but there's no count field or anything, you can report on any of the fields like title, description, category, etc..
So now I am thinking of creating our own count field and then write an apex trigger to update the field each time it's used if possible.
I want to know if there is a better way to work this solution or how to go about adding apex trigger to get the same results.
Any suggestions would be helpful.
Hi Jeazy,
Currently we do not have the feature to report on Usage for Quick Texts. However we had couple of users looking for the feature before.
Adding the count through trigger sounds interesting you can definately try that and see how that works.
Please add this Feature Request to our Idea Exchange so that our Product Management can consider it for future Salesforce Releases.
https://success.salesforce.com/ideaPost
Regards,
Ashish
All Answers
Hi Jeazy,
Currently we do not have the feature to report on Usage for Quick Texts. However we had couple of users looking for the feature before.
Adding the count through trigger sounds interesting you can definately try that and see how that works.
Please add this Feature Request to our Idea Exchange so that our Product Management can consider it for future Salesforce Releases.
https://success.salesforce.com/ideaPost
Regards,
Ashish
I will update you if I'm successful with adding a count through trigger.
Best,
Jean
Hi Jean,
You are really welcome, please do add the outcome here as that would help a lot of other users.
Regards,
Ashish