function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
CTI Dev.ax964CTI Dev.ax964 

CTI Browser connector Exception error

04-06-2011 06:27 AM

Hi all,

 

  i am new to this development, please help me out. Below is the environment in which i am working and

my requirement is to  give a CTI Adaptor support for forefox . Earlier CTI Toolkit version we  have is 1.52

 

  • Windows XP with service pack 2
  • Microsoft Vistual Stadio 2008.
  • CTI_Toolkit 3.0 
  • Fire Fox version 3.6.15

 The following are the steps what i followed

  1. Downloaded CTItoolkit version 3.0 and rebuild with my CTI Adaptor code.
  2. i done as per below links
  3. http://wiki.developerforce.com/index.php/CTI_Toolkit#Adding_Firefox_Support_To_Your_Adapter
  4. http://boards.developerforce.com/t5/Desktop-Integration/Error-while-Integrating-the-new-CTI-Toolkit-...
  5. Running SalesforceCTI.exe
  6. Then Logged into IE , it is showing Softphone initializing ...
  7. Then SalesforceCTI.exe Crash..., and the error message is
  8. CTI Browser Connector has encountered a problem and needs to close (Window exception) 

what may be causing me this problem, or am i doing any wrong please guide

*werewolf**werewolf*

Are you able to run the demo adapter?
CTI Dev.ax964CTI Dev.ax964

Thanks for your reply,

 

just now i checked , i can abele to run demo adaptor
*werewolf**werewolf*

Well then there's a fair bet that something in the process of loading your DLL is crashing and taking the browser connector with it.
CTI Dev.ax964CTI Dev.ax964

Thanks for your quick reply,  ya ok i will also check my  DLL

 

please tell the one clarification,

 

i checked this demo adaptor 1.01 is it you want me to check (or) DemoCTI Adaptor \ src using files contained in this folder
*werewolf**werewolf*

No, I mean the installable Demo Adapter from the CTI Toolkit page -- use the one that matches the version you're trying to compile for.  So if you're trying to write a CTI Toolkit 3.0 adapter, try the Demo Adapter 3.0 to ensure that it works.
CTI Dev.ax964CTI Dev.ax964

Hi,

please help me out ,

 

For the downloaded CTI toolkit 3.0  , i tested DemoCTI Adaptor / src using files contained in this folder

with this also i am getting excepion , i done like this

 

--> registered  these DLLs

SFDCFirefoxConnectorPS.dll,

SFDCFirefoxConnector.dll( in fire fox exe path),

msxml6.dll

SF_MSApi4.dll

MyAdaptor.dll

 

then runnig SalesforceCTI.exe

then logged into salesforce showing softphone initializing.. then windows exception what could be the problem

 

do i need missed any DLLs or only myadaptor DLL causing this

 
*werewolf**werewolf*

Well debug into your DLL's start point (or the demo adapter's start point) to see if it's actually spinning up.