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CTI Dev.ax964CTI Dev.ax964 

CTI Adaptor (Softphone) not loading

Hi all,

 

I am new to this environment , please guide

i done like this:  my requirement is to support CCA in Firefox

i followed this link : http://wiki.developerforce.com/index.php/CTI_Toolkit#Adding_Firefox_Support_To_Your_Adapter

and i tested Demo CTI Adaptor its working fine, and my new Adaptor with CTIToolkit 3.0 also installed fine and runnig in IE and Firefox for first time, if i run for second time after loged into salesforce it is saying

 

 

softphone initializing... then

logging in....  stucking up here . Adaptor not loadin what might be the case to cause this please help me out

 

My Installer is doing this:

 

registering following files:

 

1.SalesforceCTI.exe                       (provided in  toolkit 3.0)

2.SFDCFirefoxConnectorPS.dll       (              do              )

3.SFDCFirefoxConnector.dll            (              do              )

4.SF_MSApi4.dll                            (              do              )

5.msxml6.dll                                   (             do              )

6.msxml6r.dll                                  (             do              )

7.my dll               

 

one more is how to get cal logs, i am uabele to get cal logs in ctiToolkit 3.0 please guide

 

 

*werewolf**werewolf*

If it gets to the point that it's showing logging in, it's gotten to your code, so use your debugger to see where it's getting stuck.
CTI Dev.ax964CTI Dev.ax964

thanks for your quick reply . i will also check
SanthanaSanthana

HI

 

I tried for the same demo adapter... but after installing the demo adapter and after following the steps mentioned in the pdf given, i could not find the softphone layout in my sidebar...

 

Need your help urgently....
*werewolf**werewolf*

Check the FAQ under Troubleshooting The Demo Adapter.  Your problem is likely to be covered there.