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CTI Dev.ax964CTI Dev.ax964 

Cal Logs not appearing

Hi all,

 

i am new to this environment, please guide.

 

My  test environment :

 

1. windows XP sp2

2. CTI Toolkit 3.0

 

CTI Adaptor and Softphone is loading properly but after the call end call logs are not coming

how to get call logs guide me right direction thanks.

*werewolf**werewolf*

Is this with the demo adapter or with your own adapter?  Are you associating the logs with anything?  Did you check the My Calls Today link at the bottom of the adapter?
CTI Dev.ax964CTI Dev.ax964

Hi, thanks for your quick reply.

 

i checked in Demo Adaptor 3.0 its coming...

 

We have previous version toolkit 1.52 for this my  X.dll  is working fine from last two years ( Sopports IE only)

 

Now i have to support firefox too for this i followed like this

 

Case1: Downloaded CTI toolkit 3.0 and with my  X.dll   it loaded fine in firefox (Version 3.6 ) too . but in this call logs not appearing at bottom of adaptor

 

Case 2:  Re build my  X1.dll (x.dll new) with CTI toolkit 3.0 library it is abele to load softphone but immediately windows exception saying CTI Browser connector problem below is the logger for case 2 from cti_connector.txt

 

 

04/21/2011 17:54:08: [CSmartAdapterBase::UIAction] <?xml version="1.0" encoding="UTF-8"?><MESSAGE ID="UPDATE_SID">
<PARAMETER NAME="INSTANCE" VALUE="https://na5.salesforce.com"/><PARAMETER NAME="SID" VALUE="00D700000008Ub6!ARQAQPaRiO_OzFaB_r_QCkdSnLb1MVPUqxq7mhXLUjDHhf4qOQD2I.1LbLLiW5CY4fSi3Morrcy4rUnxhIsUA7rSu1m2soUh"/></MESSAGE>
04/21/2011 17:54:10: CCTIAppExchange::LoadUserParamsFromCustomSetup: Error loading user params from CustomSetup: INVALID_TYPE: sObject type 'customsetup' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names..
04/21/2011 17:54:15: [CSmartAdapterBase::UIAction] <?xml version="1.0" encoding="UTF-8"?><MESSAGE ID="CONNECT">
<PARAMETER NAME="/displayNameLabel" VALUE="Display Name"/><PARAMETER NAME="/internalNameLabel" VALUE="Internal Name"/><PARAMETER NAME="/reqDialingOptions/reqInternationalPrefix" VALUE="01"/><PARAMETER NAME="/reqDialingOptions/reqLongDistPrefix" VALUE="1"/><PARAMETER NAME="/reqDialingOptions/reqOutsidePrefix" VALUE="9"/><PARAMETER NAME="/reqGeneralInfo/reqDescription" VALUE="WorldSmart Call Center Adapter"/><PARAMETER NAME="/reqGeneralInfo/reqProgId" VALUE="SmartAdapter.SmartAdapterBase.1"/><PARAMETER NAME="/reqGeneralInfo/reqVersion" VALUE="3.0"/></MESSAGE>
04/21/2011 17:54:15: CCTIAppExchange::GetValueFromQuery: Error getting query results: INVALID_TYPE: sObject type 'customsetupdefinition' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names..
04/21/2011 17:54:16: CCTIAppExchangeSaveThread::ThreadSaveUserParams: COM error setting up custom setup objects: INVALID_TYPE: sObject type 'CustomSetup' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names..

 

plz suggest which case i have to follow and how to get solution for this

 

Thanks in advance