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stcforce
case thread id
Hello all, I was wondering whether anyone had any official documentation regarding the exact format of the case thread and the pre-spring 12 format. I've been looking online and some of the answers that have been given to people are slightly different in terms of behavior.
The spring 12 notes discuss (in criminally poor detail) the new format but do so with reference to the prior format - for which i was never able to find an official definition. Can anyone help with this?
thank you.
With the Spring '12 release the format of the Email to Case thread ID is changing to include additional characters and underscores. Below are the 2 versions for reference.
Spring '12 version ref:_00DT0EIgQ._500T045kux:ref
Pre Spring '12 version ref:00DTEIgQ.500T45kux:ref
This change will not affect existing Email to Case functionality. Organizations who use custom formulas based on thread IDs or construct their own IDs will need to edit those customizations to recognize the additional characters.