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Ritika JRitika J 

Case Escelation rules

Hi ,


I have created escelation rules  for cases .When i am creating records matching the escelation criteria , i am able to see the  cases in escelation queue under monitoring but Flag 'Escelated' is not getting checked once the SLA is achieved.


plesae help me in solving this issue.





I do not beleive that the escalation flag is actually checked when the case hits your escalation rules I think it is more of a indicator used for internal processes outside of the escalation process.