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SFDC_LearnerSFDC_Learner 

Knowledge Article Version

Hi,

 

Can u plz give the solution to the following questions.

 

1. Can we insert multiple Knowledge articles at a time using either salesforce customization or coding from system log or from apex class?

 

2. If it is possible list of articles insertion at a time, then how can i relate these articles to a particular case? While inserting any article from system log it shows all fields which are in article is not writable? so as per my understanding, its not possible to insert bulk articles or a single article from any apex code? is my understading correct?

 

3. To relate the articles to a case, i went through case related list -> articles section -> clicked on new button -> then i chosen an article type .................then i created a new article. Now this article created from case related list  is related to that particular case. But while going with any dataloader or any list insertion from code how can we related all the list of articles to case? here i can able to see  sourceid field on article, but its not useful to enter case id. Because all fields which are from articles object are not writable.? 

 

 

Please give your valuable reply.

 

 

 

shruthishruthi

It is possible to Insert articles via system log or apex.

But, its not possible to update articles.
SFDC_LearnerSFDC_Learner

Hi Shruthi,

 

Thanks for your reply.

 

Can we query the Articletype,Title,URLName in single Query?

 
SFDC_LearnerSFDC_Learner

Hi shruthi 

 

I need to place 

-------------------------------------------------

ArticleTypeTitleURLName

 

-------------------------------------------------

 

in a pageblock table.

 

in this i can able to get the Title and url name by querying on Knowledgearticleversion.

But i did not find the article type field in any case and its related objects.

 

 

Please suggest me.