There are some internal features of Salesforce CRM that will help: 1) Create a Chatter Group for your end-users to capture ideas, feedback and questions 2 ) Use the Ideas functionality of Salesforce CRM to create a two-way communication channel between your change management group and your user community. 3) Use the Case object to capture internal enhancement requests
Thanks!
1) Create a Chatter Group for your end-users to capture ideas, feedback and questions
2 ) Use the Ideas functionality of Salesforce CRM to create a two-way communication channel between your change management group and your user community.
3) Use the Case object to capture internal enhancement requests