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dianepdianep 

Hyperlink to case

Help, please.

I'm trying to take a case survey and link it back to the original case. The original case number is sent out with the survey email and as a link to the survey form on our web site. The case comes back in through web2case with the original case number in the custom field. I created a formula to create a link from this field to the original case. The link is taking me to a new page but says  "URL No Longer Exists" I must have something wrong in the formula.

If someone could please take a look and let me know what I'm missing, I would appreciate it.

I have tried the formula with {!Original_Case_Number__c}

 

Here is the formula:

 

if(len(Original_Case_Number__c)>0,

HYPERLINK( "/" & Original_Case_Number__c , Original_Case_Number__c,"_self") ,"Missing Case Number") 

tstrongtstrong
How about the {!Case.Link} field?
werewolfwerewolf
The case number is not the URL.  The Case ID is.  {!Case.Id}.
dianepdianep
Thank you :smileyhappy: