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Attachment problem in Email-to-Case agent - wrong MIME format

Hi,
 
Email-to-Case agent (Java) works perfectly except for one issue: email attachments are treated as text and put in the case "description field", is there a way to change this behaviour? Couldnt find any configuration regarding this in the sfdcConfig.txt file
 
best regards
 
Iulian
----------------------------------------------------------------------
 
 
This is a multi-part message in MIME format.

------_=_NextPart_001_01C7915E.1B52DC32
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

=20
=20


------_=_NextPart_001_01C7915E.1B52DC32
Content-Type: application/msword;
name="Test.doc"
Content-Transfer-Encoding: base64
Content-Description: Test.doc
Content-Disposition: attachment;
filename="Test.doc"
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We seem to be running into the same issue.  Any news?

Thanks.
NazeerNazeer
Me also running with same issue. please update that how did you handled the same.

thanks in advance
Nazeer
braubrau
In my case using ASP to generate the email that gets ingested, I had to set the mail format to MIME to get the email to ingest properly.

http://msdn2.microsoft.com/en-us/library/ms527836.aspx

http://msdn2.microsoft.com/en-us/library/ms527198.aspx