function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion

Getting URL does not Exist when Case Detail Page is opened

HI All,



                HI ,   I have One internal user "Analyst" , He has all pwrmission on case object. but when   he opening the case record  getting  Error  Like  



URL No Longer Exists
You have attempted to reach a URL that no longer exists on

You may have reached this page after clicking on a direct link into the application. This direct link might be:
• A bookmark to a particular page, such as a report or view
• A link to a particular page in the Custom Links section of your Home Tab, or a Custom Link
• A link to a particular page in your email templates

If you reached this page through a bookmark, you are probably trying to access something that has moved. Please update your bookmark.

If you reached this page through any of the other direct links listed above, please notify your administrator to update the link.

If you reached this page through a link on our site, please report the broken link directly to our Support Team and we will fix it promptly. Please indicate the page you were on when you clicked the link as well as any other related information. We apologize for the inconvenience.

Thank you again for your patience and assistance. And thanks for using!



 Can  any one  give the solutions  why it is coming

Rakesh BoddepalliRakesh Boddepalli

one guess, Check whether he is part of the case queue ?




 Thanks For Replaying,   He  is  in  queue,  And   one assignment  rule also there , whenever a case is created , that is automatically assigned to  Analyst . The system adminstrator and customer portal user are able able to open the cases detail page, only the analyst is not able opon cases detail page.  please provide any solutions to solve this issue 

Rakesh BoddepalliRakesh Boddepalli

Check your Case object Oraginzation wide defaults and sharing rules on that object.  The Person who is viewing that case should be part of that Queue and also need to have based on the sharing rules.


+Rakesh B


HI , 


       Thanks Replaying  ,  Case Object organization wide defualt Is private. and  Created  Queue  on case object , and The Analyst is the only member in Queue. The analyst has  full permissions on Case object like "View ALL" ,"MOdify ALL" . And There is no Sharing rules. As I said that The System Admin  and Customer portal user are able to  see the case detal page.,But the problem facing  with only Analyst user. , Let us assume that  If  has no permissions to see the cases , we will get the  messages like Insufficient privilages. But  I am Getting Messge Like "URL no longer exits".

Rakesh BoddepalliRakesh Boddepalli

So are you and user are clicking on the same link that is navigating to the case view ?

if you don't mind paste the URL that the user is trying to click here .