Unable to log a case from Developer and Sandbox editions

Hi,

i want to log a case in my developer org. when i click on "Help" link on top right corner in the home page it is redirecting to Help.salesforce.com but when i try to open a case by clicking on "open case" its again going to home page of Help.salesforce.com and this is repeating as a cycle and not able to open a case.

the same is happening in Sandbox also.

but when i go to enterprise/production org the link i see on top right corner in "Help & Training" instead of only "Help" (in Developer org) and its allowing me to open a case.

please help me if anyone has idea about this.

i have an urgent requirement to open a case from my developer org.

thanks in advance

January 16, 2013
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Sridhar Bonagiri
Hi,

In my develooper org when I clicked on Help link it is taking to Help popup window , there you will find 'Contact Support' button click on this button it will open a dialog box , then Click on open Case button and create the case.

Regards,

Sridhar Bonagiri

January 17, 2013
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Rakesh E

until clicking on "open case" it is fien ,but when i click on that link again its redirecting me too hom page where we have
"Conatct Support" link . its happening like a cycle

but when i do it from Enterprise/Prodution org its working fine.

please tell me there is anything which i am doing wrong

Thanks
Rakesh

January 18, 2013
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Thibault Weber
Same issue...

March 28, 2013
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itai.shmida
Same issue
trying to open a case with my sandbox user -
after pressing "contact support" -> "open a case"
I get a login page into http://login.salesforce.com

Is it possible to open a case from sandbox?

August 14, 2013
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Real Demo
Im having the same issue with my Dev accounts. Im trying to log a case to turn on Multi Currancy and Personal Accounts but it wont let me log into the help portal to lodge a case. This is getting frustrating.

May 14, 2014
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Heiko L
Has this been resolved for anybody?

May 15, 2014
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Mani Renus
Me too facing same issue before and now also still not yet solved and I tried with paid edition it's working fine...I don't know why it is happening on Developer edition..