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MoosecoutureMoosecouture 

Sending emails to Reports To Contacts

I was asked to apply an email Alert on Certain Record Types that will go to a Reports To Contact for the Contact Submitting the Case due to the severity of cases like these.  Has anybody had this request with any Results?  I would figure it is similar to Escalation Rules but on the Account and Contact side of the case rather than the user side.