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DataRecoveryNederlandDataRecoveryNederland 

Case Source Details

Is it possible to get case source details just like leads.

 

We are only working with cases.

Our costumers are comming into our system trough web to case.

 

ndotlndotl

Not much experience with Leads, but Case.Origin might be what you are looking for.

arnaud c.ax1343arnaud c.ax1343

On your web to case form code, add a hidden field entry like this:

 

<input type=hidden name="Origin" id="Origin" value="Web">

 

every new case will come with that automatically set.

 

you can also create a custom Case Source field (picklist or text) and add that as a hidden field on your form. So if you use your form on different pages on the web, each page can set a specific value. e.g:

 

On website home page, you have a web to case form, you could add the following to your form:

 

<input type=hidden name="Case_Source" id="Case_Source" value="HomePage">

 

And if you again had the form on a Contact Us page, you would edit the form code to have this instead;

 

<input type=hidden name="Case_Source" id="Case_Source" value="ContactUs">

 

 

Thats it

 

 

 

Arnaud

DataRecoveryNederlandDataRecoveryNederland

Thanks a lot for these replys.

 

But we only have 1 admission on our website. And in the Lead Source Details we can see where the customer came from and even what search words they used in Google and adwords.

It like to have this in case to.