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LakshmiGenLakshmiGen 

How to use Email to case premium

Hi,

I have installed Email to case premium into my dev.

Now I strucked how to use this and do i need to write any apex classes in this process

1) for creation of cases.

2)After case creation need to change the case from one state to another.

 

 

Any help be appreciated

Ashish_SFDCAshish_SFDC

Hi Lakshmi,

 

It has the complete tutorial for email to case Premium :

http://www.youtube.com/playlist?list=PL26ADBA915782A0A4

You need not write any class to use the App. 

If you wish to change the Case status based on certain criteria you can also create a workflow. 

 

Regards,

Ashish
sandeep@Salesforcesandeep@Salesforce

I have gone though this vedio and did not find any thing related to customization requried in order to use it. Please watch below vidoe for getting more idea.

 

http://www.youtube.com/watch?feature=player_embedded&v=uZGPyZm7bq4
Anthony PicaAnthony Pica

Lakshmi, were you able to sort everything out? Please contact us: http://www.internetcreations.com/support/